Work through these in order.
1. Check the email address
Sign in with the email you registered with. If you have more than one email address, try the others — especially if you registered some years ago.
2. Reset your password
On the sign-in page choose Forgot your password? and follow the email. If the email doesn't come, check your junk folder. See Signing in and forgotten passwords.
The reset page always says a link has been sent, even when there's no account for that email — so a missing email usually means a different email address was used to register.
3. Two-step login code not arriving
- On the code page, choose Didn't get it? Try another way to get a code by email or text instead, or Resend code.
- Text and email codes only last 5 minutes — use the newest one.
- Authenticator app codes change every 30 seconds. If they keep failing, check your phone's time is set automatically.
See Two-step login and trusted devices.
4. "Your account invitation is pending…"
You're a second parent or guardian who hasn't set a password yet. Use the Set My Password link in your invitation email. If it's expired, ask the main account holder to choose Resend invitation in Edit My Details — see Adding a second parent or guardian.
5. "You don't have access to that page"
You're signed in, but the page you opened is for someone else — usually club staff. Choose Back to Dashboard.
6. "Too many tries. Please wait a minute and try again."
The sign-in and password pages accept up to 30 tries a minute from one connection, to slow down anyone guessing passwords. Wait a minute, then try again. Your account isn't locked.
Still stuck?
Contact [email protected] with the email address you think you registered with. Please don't send your password — the club will never ask for it.
Still stuck?
Problems with the app: Dan Birchmore