| What you see | Why | What to do |
|---|---|---|
| Please use your latest link | Ticket, booking and payment links include a private key, and this link's key is missing or wrong. Usually the link was cut short or changed when it was copied. Links the club has already sent you, including saved season tickets, still work. | Open the link straight from your email or text. If you can't find it, choose Contact the club. |
| This Link Has Expired (password reset) | Reset links last 1 hour and work once. | Choose Request a New Link — see Signing in and forgotten passwords. |
| Invitation expired (second parent or guardian) | Invitations last 7 days. | Ask the main account holder to choose Resend invitation in Edit My Details. |
| This link isn't valid (availability) | Your child was taken off that request, or the coach removed it. | Use the latest message from your team manager, or contact them. |
| The availability page says it's closed | The event has happened, or the coach has closed the request. | Contact your team manager if your answer has changed. |
If a link opens a blank or broken page, it may have been split across two lines in your email. Copy the whole link into your browser, or open it from the text message instead.
Still stuck? Contact [email protected].
Still stuck?
Problems with the app: Dan Birchmore