Your dashboard lists every child on your family account. If one is missing, check these.
You're signed in to a different account
The most common reason. If you or another parent registered the child using a different email address, the child is on that account. Sign out and sign in with the other email.
Two parents can share one family account — each with their own sign-in. See Adding a second parent or guardian.
The registration wasn't finished
A child is only added when the registration form is sent. If you closed the form before the end, register them again — see Registering a child.
They were booked on a camp only
Children added for holiday camps are listed under Camps → My Children, and on your dashboard marked Camp only. To play for a team, register them for the team — see Which registration form to use.
The club has removed them
If a player has left, the club may have taken them off the list. Contact [email protected] if they should still be there.
You're also club staff
If you have a staff login and a child, sign out and back in. Your dashboard will then show both your staff tools and your family.
Still stuck?
Registrations and membership: Registrations