Missing email
- Check junk or spam. Emails come from Ascot United FC ([email protected]). If you find one there, mark it Not junk so the next one arrives normally.
- Search your inbox for "Ascot United".
- Check the email address on your account — open the menu with your name and choose Edit My Details.
- Wait a few minutes. Most emails arrive within a minute, but some providers hold them back for a while.
Missing text
- Texts come from ASCOTUTD. You can't reply to them.
- Check the mobile number in Edit My Details. Texts only go to mobiles: a UK mobile starting 07, or an overseas mobile with + and the country code.
- If you have a message filter or block list, check it isn't catching ASCOTUTD.
If your number or email isn't accepted
Mobile numbers and email addresses are checked when you type them, so a mistake doesn't stop our messages reaching you. If one isn't accepted, the reason shows under the box:
| Message | What to do |
|---|---|
| This mobile number has 10 digits, so a digit is missing | UK mobiles have 11 digits and start 07. Check the number. |
| That's a landline number, so texts can't reach it | Give a mobile number so you get texts about late changes. |
| That isn't a UK mobile number | For an overseas mobile, start with + and the country code, for example +353 87 123 4567. |
| Did you mean …@gmail.com? | There's a typing slip in the email provider. Choose Use … to put it right. |
| That email address has a character in it that email addresses can't have | Check for a stray character, a space or a missing part. |
You can type a UK mobile any common way (07700 900123, +44 7700 900123 or 0044 7700 900123), and it's saved as 07700 900123.
Getting it sent again
| What's missing | What to do |
|---|---|
| Password reset | Ask for a new link on the sign-in page. |
| Two-step login code | Choose Resend code or Try another way. |
| Second guardian invitation | The main account holder chooses Resend invitation in Edit My Details. |
| Tickets or passes | See Lost tickets and missing emails. |
| Camp confirmation | Your bookings are always in Camps → My Bookings. |
| Payment receipts | Everything you've paid is on your My Payments page. |
For anything else, contact [email protected].
Still stuck?
Problems with the app: Dan Birchmore