First: were you charged?
If you see Payment not completed or Payment Failed, no money has been taken. If your bank app shows a pending amount, it's usually a hold that drops off within a few days.
Common reasons
- Your bank's security check (3-D Secure). Have your banking app ready to approve the payment, or wait for the code your bank texts you.
- The card has expired or the details were mistyped.
- Not enough money in the account, or a spending limit.
- You closed the payment page or pressed Back before it finished.
Trying again
| Paying for | How to try again |
|---|---|
| Registration or fees | Choose Try payment again, or Resume Payment on your child's card on the dashboard. Your form is saved. |
| A monthly payment | See When a payment fails — update your card before the retry date. |
| A camp | Open Camps → My Bookings and choose Pay on the booking, or start the booking again. |
| Match or event tickets | Choose Try payment again, or start a new order. |
| Season tickets | Choose Try payment again, or start a new order. |
Paid but it still says pending
If you've paid but the page says Payment Processing, wait a minute — it checks again by itself. If it still hasn't changed after an hour, contact [email protected] 07856 210361. Don't pay a second time.
Still stuck?
Payments, instalments and refunds: Jo Gavin