Tickets aren't stored in an account — they're on a private link sent by email and text. Here's how to find them again.
Search your email and texts
- Emails come from Ascot United FC ([email protected]). Search for "Your Ascot United" — ticket, season ticket, event and Taster emails all start with it.
- Check your junk or spam folder.
- Texts come from ASCOTUTD. You can't reply to them.
Club families: your family season passes are also on your dashboard under Family Season Passes.
Ask the club to resend them
If you still can't find them, contact [email protected] 07590 598459 with your name, the email you used and the match. The club can resend your tickets.
"Please use your latest link"
Links the club has already sent you keep working, including season tickets saved on your phone. For your security, ticket, booking and payment links include a private key. If a link was cut short or changed when it was copied, you'll see Please use your latest link. Open the link straight from your email or text instead, or contact the club for a new one.
Finishing an unpaid order
If you left the payment page before paying, no money was taken. You can:
- choose Try payment again on the Payment not completed page, or
- choose Tickets → Resume a pending payment and enter your order reference and email.
Unpaid orders are cancelled automatically after 48 hours. After that, just start a new order.
Still stuck?
Tickets, season tickets and match day: Dan Birchmore