Your confirmation
When you pay online you'll get an email Booking confirmed with each child's booking reference, days and extras, the venue and times, and a View my booking button. Children booked together share one email.
Booking references look like CAMP-261027-004. Please quote it if you contact the club.
Didn't get it? Check your junk folder. Your bookings are always listed under Camps → My Bookings.
Emails from the club
You'll normally also get an email when the club:
- changes a booking (days or lunch) — Booking updated,
- moves it to another camp — Booking moved,
- refunds some or all of it — Refund issued,
- cancels it — Booking cancelled.
Refunds go back to the card you paid with and usually take 5–10 working days to reach your account.
If you didn't finish booking
If you leave the payment page before paying, the booking isn't complete and the place isn't held. We may send one email a day later — Finish booking {child}'s place? — with a link to pick up where you left off. After two days an unfinished booking is cleared automatically; you can simply book again.
Cancelling
You can't cancel a camp booking online. Contact [email protected] 07856 210361 with your booking reference. Whether you get a refund depends on the camp's terms, which you accepted when you booked.
The camp's contact email is shown on its booking page and on your confirmation.
Still stuck?
Holiday camps: Jo Gavin